Refund policy
RETURN & REFUND POLICY
Last updated: September 17, 2026
At ShieldNest, we want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, replacements, and order issues are handled.
This policy does not limit any mandatory consumer rights that apply to you under applicable law.
1. 14-DAY RIGHT OF WITHDRAWAL
If you are a consumer in the European Union or another jurisdiction where a statutory withdrawal period applies, you generally have the right to withdraw from an online purchase within 14 calendar days without providing a reason, subject to applicable legal exceptions.
For goods, the withdrawal period generally begins when you or a third party designated by you, other than the carrier, receives the goods.
2. HOW TO REQUEST A RETURN
To request a return, contact us at:
Please include:
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Your full name
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Order number
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Product you wish to return
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Reason for the return, if applicable
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Any photographs or other information requested by our support team
We will provide you with the applicable return instructions.
Please do not send products to an address that has not been provided or confirmed by ShieldNest.
3. RETURN SHIPPING COSTS
ShieldNest will cover applicable return shipping costs according to the return instructions we provide.
The return destination may be outside the European Union, including China, depending on the fulfillment and return arrangements applicable to your order.
4. CONDITION OF RETURNED PRODUCTS
You may handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning.
Where permitted by applicable law, you may be responsible for any diminished value caused by handling beyond what is reasonably necessary to inspect the product.
This does not limit any mandatory statutory consumer rights.
5. REFUNDS
Once the returned product has been received, ShieldNest will review the return.
We aim to issue approved refunds within 1 business day after receiving the returned product.
Refunds will normally be issued to the original payment method used for the purchase.
Where applicable law provides a mandatory refund deadline or specific conditions, those legal requirements will prevail.
6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive:
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A damaged product
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A defective product
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The wrong product
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A product that does not correspond to your order
please contact us at:
Please provide your order number and, where appropriate, photographs showing the issue.
Depending on the circumstances and applicable law, we may provide a replacement, repair, price reduction, or refund.
Your statutory consumer rights remain unaffected.
7. SALE AND DISCOUNTED PRODUCTS
Discounted and sale products are subject to the same applicable statutory consumer rights as other products.
A product being sold at a discount does not, by itself, remove statutory withdrawal or legal guarantee rights.
8. LEGAL GUARANTEE
Where EU consumer law applies, consumers benefit from applicable legal guarantee rights for goods.
If a product is defective or does not conform to the contract, applicable law may provide remedies such as repair, replacement, price reduction, or refund.
These statutory rights are separate from this Return & Refund Policy.
9. CONTACT
For return or refund assistance:
ShieldNest
Email: shieldnest.support@gmail.com
Website: https://shieldnest.store/