Shipping, Returns, Refunds & Cancellation
Shipping Policy
Last Updated: September 17, 2026
At ShieldNest, we are committed to providing a reliable and transparent shopping experience.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders are not normally processed on weekends or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email. Where available, this email will include tracking information.
2. Shipping & Delivery
We currently offer shipping to France.
Shipping Cost: Free
Estimated Delivery Time: 6–10 business days after shipment.
Please note that the delivery timeframe is an estimate and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, severe weather, or other transportation disruptions.
We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period.
3. Tracking
Tracking information will be provided when available after your order has been shipped.
Please allow some time for the tracking information to become active in the carrier's system.
4. Delivery Delays
If your order has not arrived within the estimated delivery period, please contact us at:
Email: shieldnest.support@gmail.com
Please include your order number so that we can investigate the status of your shipment.
Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection laws.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you provide an incorrect or incomplete address, please contact us as soon as possible.
If the order has already been shipped, we may be unable to change the delivery address.
Any solution will be handled in accordance with applicable consumer protection laws.
Return & Refund Policy
Last Updated: September 17, 2026
At ShieldNest, customer satisfaction is important to us.
1. Right of Withdrawal
If you are a consumer located in the European Union, including France, you generally have a legal right to withdraw from your online purchase within 14 calendar days without having to provide a reason, subject to the applicable legal exceptions.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, physically receive the goods.
To exercise your right of withdrawal, contact us at:
Email: shieldnest.support@gmail.com
Please include your order number and clearly state that you wish to withdraw from your purchase.
2. Returning an Order
If you exercise your right of withdrawal, we will provide you with the applicable return instructions.
The return destination for eligible returns is currently located in China.
Because ShieldNest provides free returns, we will cover the applicable return shipping cost in accordance with the return instructions we provide.
Please do not send a return to an address obtained from a third party or from an address printed on the original package without first contacting us.
3. Condition of Returned Products
Where the right of withdrawal applies, you may handle the product as necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the product, to the extent permitted by applicable law.
Nothing in this policy removes or restricts any mandatory statutory consumer rights.
4. Sale & Discounted Products
Discounted or promotional products remain subject to applicable statutory consumer rights.
A product being offered at a discount does not, by itself, remove a consumer's legal right of withdrawal or other mandatory consumer protections.
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
5. Refunds
Once an eligible returned product has been received by us and the return has been processed, we aim to issue the applicable refund within 1 business day.
Refunds will normally be issued to the original payment method used for the purchase.
Where applicable law provides a different mandatory timeframe or procedure, the applicable legal requirements will prevail.
6. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at:
Please provide:
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Your order number
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A description of the issue
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Clear photographs or video of the product, where reasonably possible
Depending on the circumstances and your applicable legal rights, we may provide a replacement or refund.
Nothing in this section limits any mandatory legal guarantees or remedies available to consumers under applicable law.
7. Non-Delivery
If your order does not arrive, please contact us so that we can investigate the shipment with the relevant carrier.
Your statutory rights relating to delivery and non-delivery remain unaffected by this policy.
Cancellation Policy
Last Updated: September 17, 2026
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
In such circumstances, where applicable, you may exercise your statutory right of withdrawal in accordance with our Return & Refund Policy and applicable consumer protection laws.
Nothing in this Cancellation Policy limits any mandatory statutory consumer rights.